This lowers the stakes – “Not figuring out a solution isn’t failing.Instead of aiming to resolve conflict through conversation, aim to understand.If you handle them poorly – the relationship starts to deteriorate.
If you handle them well – the relationship thrives.“It’s not just that people have difficult conversations in their relationships, those conversations are the relationships”.An important conversation skill – the ability to listen for the feelings beneath what your conversation partner is saying.Meaning – initially what we feel is something else (like hurt).This is different than being emotional (expressing frustration, rather than just stating you’re frustrated).In difficult conversations, it’s effective to state the emotions you’re feeling.In a difficult conversation, you have to shift your thinking away from being focused on what you’re right about, to trying to understand the other person’s point of view (even if you know they’re wrong).
Sheila heen difficult conversations how to#
“Your first negotiation is really with yourself” Author Sheila Heen sits down with Joe Ferraro (FerraroOnAir) to discuss how to have better difficult conversations with loved ones or co-workers.Related: A HUGE mistake many of us make – writing back right away to an email that angered us, rather than taking the time to pause, reflect, and respond in an appropriate manner.There are MANY problems with email as a communication medium.“We assume persuasion is about talking, but actually the most persuasive strategy you could take is to listen well”.As we go about life, we often revert to negotiation strategies which proved to be effective for us as children.Where It Happens with Sahil Bloom and Greg IsenbergĬheck out The Knowledge Project Episode Page & Show Notes Key Takeaways.This Week in Startups with Jason Calacanis.The Unraveling Podcast with Jocko Willink and Darryl Cooper.The Underworld Podcast with Danny Gold and Sean Williams.The Reason Interview with Nick Gillespie.
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